退款政策

Contact us at fallsueplus@gmail.com before sending any item back. Returns require our approval, the correct return address and instructions, which we will provide by email. Do not send returns to an address from another website.

We generally do not accept change-of-mind returns after dispatch. If your item is wrong, materially damaged or defective on arrival, email us your order number and clear photos or video so we can assess the issue and arrange an appropriate remedy. Minor variations in natural wood grain and hand finishing are expected.

If we ask you to return a wrong or materially damaged item, owo will cover the return-shipping cost. We will tell you whether a return is required and provide the return instructions. Items sent back without first requesting a return may not be accepted.

After receiving and inspecting an approved return, we will notify you of the refund decision. If approved, the refund will be issued to the original payment method within 10 business days. Your payment provider may take additional time to post it. If more than 15 business days have passed since our approval, contact us at fallsueplus@gmail.com.

Orders awaiting a separately quoted shipping invoice remain on hold until you decide how to proceed. Contact us to discuss the quote or request cancellation; we will confirm any approved refund by email. If an item is out of stock and we cannot fulfill your order, we will contact you about cancellation and refund.

This policy does not limit rights that cannot be excluded under applicable law.